Frequently Asked Questions
l89c FAQ — Answers to All Your Questions Here
From making deposits to casino games, support, and responsible gaming — everything you need to know before playing at l89c is answered on this page.
l89c is a trusted online casino and betting platform for players in Bangladesh. Below we have organized questions and answers across four important sections — limits and controls, support, deposits, and casino games. Every answer is written clearly in English so you can find the information you need quickly. If your question is not covered here, contact our 24/7 support team.
Frequently Asked Questions
Limits & Controls
The minimum deposit at l89c is ৳500. If you want to control your spending, you can contact our support team to set daily or weekly deposit limits. This is an effective way to practice responsible gaming and helps keep your account secure.
There are some common signs that may point to problematic gaming — such as repeatedly playing to recover lost money, hiding your gaming from family or work, spending beyond your budget, and feeling restless when you cannot play. If you notice these signs, take a break and visit our responsible gaming page.
Cooling-off is a temporary break option — you can step away from your account for a set period of time. Self-exclusion is longer-term — once activated, you will not be able to access the platform until the specified period ends. To use either option, contact our 24/7 live chat or reach us at [email protected].
l89c is for players aged 21 and above only. Your age is verified during account registration. Access by minors is strictly prohibited and we are committed to maintaining a safe gaming environment. If a minor in your household attempts to gain access, please notify our support immediately.
l89c has a dedicated responsible gaming page where you can find detailed information on features such as spending limits, cooling-off, and self-exclusion. Our support team can provide guidance in Bengali and, if needed, will direct you to professional assistance.
Support Questions
Before contacting support, have the following ready: the email address or phone number registered to your account, the transaction reference number (if applicable), a description of the issue, and when the problem first appeared. Having this information on hand will allow the support team to resolve your issue much faster.
l89c currently offers two support channels — live chat and email. Through live chat you can speak with a representative instantly, and you can send messages to [email protected] by email. Help is available in both Bengali and English through either channel.
Yes, l89c's support team is active seven days a week, twenty-four hours a day — that is, 24/7. Even during Eid holidays or late at night, you can get immediate help through live chat. Feel free to reach out at any time for urgent transactions or account issues.
l89c's support team can assist in both Bengali and English. This has been set up with Bangladeshi players in mind. Start writing in Bengali from the very beginning in live chat — the representative will reply in Bengali. Emails written in Bengali are also accepted.
Send an email to [email protected]. In the Subject line, write a brief description of the issue, such as "Deposit not credited" or "Withdrawal issue". In the body of the email, include your registered email address, a detailed description of the problem, and the relevant dates. You may attach screenshots if needed.
Deposit Questions
After logging in to l89c, go to the Cashier or Deposit section and select bKash. Send money to the l89c bKash number displayed on the screen, then enter the transaction ID in the provided field. The deposit is usually credited to your account within a few minutes. The minimum deposit is ৳500.
The minimum deposit amount at l89c is ৳500 across all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. Sending less than ৳500 will not complete the deposit process, so make sure you meet the minimum amount before making a transaction.
l89c does not charge any processing fee for deposits. However, your mobile banking app (bKash, Nagad, Rocket, Upay) or bank may apply their own service charges — these are determined by the respective service's own policies. Check your mobile banking app's fee schedule before making a transaction.
l89c currently supports five deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can send from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit is ৳500 for all methods.
If your account has not been credited shortly after sending money, first check your mobile banking app or bank statement to confirm the transaction went through. Then take your transaction ID or reference number and contact l89c via live chat or at [email protected] — our team will verify and resolve the matter promptly.
Casino & Table Games
Teen Patti is a popular South Asian card game where each player receives three cards and the player with the best hand wins. Andar Bahar is simpler — a middle card is placed and you bet on whether the next matching card will fall on "Andar" (left) or "Bahar" (right). Both games are available in the live casino section of l89c.
Yes, in live dealer games a real person runs the game from a studio and it is broadcast directly to your screen via video streaming. You place your bets, the dealer deals cards or spins the roulette wheel — the entire process happens in real time. These games are provided by well-known providers such as Evolution Gaming and Ezugi.
No, betting limits vary by game. There are generally multiple options ranging from low-stakes tables to high-stakes (high-roller) tables. The minimum and maximum bet information for each table is clearly displayed in the live casino lobby, so you can decide before taking a seat.
Yes, l89c's live casino works fully in a mobile browser. Open the site in the browser on any Android or iOS smartphone and go to the live casino section — no separate app download is needed. Use a stable internet connection for the best experience.
In Baccarat you bet on one of three outcomes — "Player", "Banker", or "Tie". Whoever has a hand total closest to 9 wins. Tens and face cards have a value of zero, while all other cards are worth their face value. It is relatively straightforward for beginners since no complex strategy is required — just place your bet.
If the connection drops mid-game, in most cases the game continues on the server and the result is recorded. Once you reconnect, you will see the result and your updated balance. If anything seems unusual, notify us immediately via live chat or at [email protected] — we will check the logs and assist you.
Still have questions?
We are ready to help
For any issue, our 24/7 support team is by your side in Bengali. Get an instant response via live chat, or write to us in detail by email.