l89c's Privacy Policy

1 Introduction & Scope

l89c is an online casino and betting platform operated for users in Bangladesh. This privacy policy explains how l89c collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties.

By using this website or creating an account on l89c, you acknowledge that you have read this policy and agree to its terms. If you disagree with any part of it, please refrain from using the platform.

2 What Information We Collect

l89c collects only the information necessary to operate the platform, manage your account, and improve the quality of our services. The types of information we collect are described below:

2.1 Information You Provide Directly

When you register on l89c or manage your account, we may collect the following information:

• Full name and date of birth (for age verification)
• Active email address
• Mobile number
• Payment details — such as your bKash, Nagad, Rocket, or Upay number, or bank account information
• Identity verification documents (national ID card or passport)
• Residential address

2.2 Automatically Collected Information

When you visit the l89c website or use the platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• User behaviour data — such as how much time is spent on each page
• Referral source and session duration
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

l89c securely stores your deposit and withdrawal history, betting activity, and bonus usage records. This information is used for account verification, dispute resolution, and fraud prevention.

3 How We Use Your Information

l89c uses your personal information for the following purposes:

• Account management: To create, verify, and secure your account.
• Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Providing customer support: To resolve your issues via live chat or email.
• Fraud prevention: To detect unauthorized transactions or account misuse.
• Ensuring responsible gaming: To monitor user playing patterns and help prevent potentially problematic behaviour.
• Service improvement: To make the platform experience smoother and more enjoyable.
• Legal compliance: To comply with applicable laws and regulations.

4 Sharing Information with Third Parties

l89c may share your information with third parties in specific circumstances and under strict controls. These cases are as follows:

4.1 Payment Service Providers

We work with authorized payment gateways and mobile banking services to securely complete your financial transactions. These partners are provided only the information necessary to process transactions.

4.2 Technology & Software Partners

l89c uses the services of various technology providers for game operations and platform maintenance. These providers follow their own privacy policies and operate under l89c's guidelines.

4.3 Legal Obligations

l89c may be required to disclose information in response to court orders, requests from investigative authorities, or other legal obligations. In such cases, we will provide only the minimum information necessary.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new owner. In that case, the terms of this privacy policy will remain in effect and users will be notified in advance.

5 Cookies & Tracking Technologies

The l89c website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your user experience.

The types of cookies we use:

• Essential cookies: Required for login sessions and core platform functionality. Disabling these will prevent the platform from working properly.
• Performance cookies: Used to measure website speed and performance.
• Preference cookies: Used to remember your language, theme, and other settings.
• Analytics cookies: Collect anonymous statistics to understand user behaviour.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some features of l89c to not work properly.

6 Data Retention & Deletion

l89c retains your personal information for as long as your account is active or as needed to provide services.

• Account information may be retained for a minimum necessary period even after the account is closed.
• Financial transaction records are kept for the period required to meet legal obligations.
• Information related to fraud prevention may be retained for an extended period.
• You may request deletion of your account — see the section below for details.

7 Your Rights

As a user of l89c, you have the following rights regarding your personal information:

• Right of access: You can find out at any time what information l89c holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request deletion of your information, except for data retained under legal obligations.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request your information in a structured, commonly used format.

To exercise any of the above rights, email [email protected]. Our support team is active 24/7 and provides assistance in both Bengali and English.

8 Data Security Measures

l89c uses industry-standard technical and administrative measures to keep your personal information secure. The key components of our security framework are:

• TLS/SSL encryption for all data transmissions
• Strong encryption technology for stored data
• Regular penetration testing to identify security vulnerabilities
• Access to personal data restricted to authorized personnel only
• Automated monitoring systems to detect unusual activity
• Financial data processed through secure payment gateways

If a security breach occurs that may affect your information, l89c will notify you as soon as possible in accordance with applicable regulations.

9 Protection of Minors

l89c is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is in place during the registration process. If we become aware that a minor's information has been collected by mistake, that account and all associated data will be deleted immediately.

10 Policy Changes & Updates

l89c may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you through one or more of the following methods:

• Sending a notification to your registered email address
• Displaying a special notice on the website
• Showing an alert about the update when you log in to your account

Continuing to use the platform after any changes indicates that you have accepted the updated policy. We recommend that you visit this page regularly.

11 Contact Us

If you have any questions, comments, or complaints about this privacy policy or the processing of your personal information, contact l89c through the following:

• Email: [email protected]
• Live chat: Available 24/7 on the l89c website
• Support language: Bengali and English

Our privacy team will review your request as soon as possible and take appropriate action. Our goal is to keep your experience with l89c secure and trustworthy.

Learn more about how we ensure a safe gaming environment on l89c's Responsible Gaming page.