l89c Terms & Conditions
Please read these terms carefully before using the l89c platform. All policies on accounts, bonuses, payments, and responsible gaming are clearly described here.
Table of Contents
- 1. General Terms
- 2. Eligibility & Age Requirement
- 3. Account Registration
- 4. Account Security
- 5. Deposits & Withdrawals
- 6. Bonuses & Promotions
- 7. Gaming Rules
- 8. Prohibited Activities
- 9. Intellectual Property
- 10. Limitation of Liability
- 11. Account Closure
- 12. Dispute Resolution
- 13. Changes to Terms
- 14. Contact
General Terms
Introduction & Applicability
These Terms and Conditions ("Terms") form a legal agreement between the l89c platform ("Platform", "Site", "we") and its users ("you", "member", "player"). By visiting the l89c website, registering, or using any of its services, you acknowledge that you have read, understood, and accepted all of these terms.
These Terms apply to all users accessing l89c services in the Bangladesh market. If you disagree with any part of these terms, please refrain from using the platform.
Eligibility & Age Requirement
Participation Requirements
To use the l89c platform, the following eligibility requirements must be met:
- You must be 21 years of age or older — for 21+ users only.
- You must be a resident of an area or country where online gaming is not legally prohibited.
- You must have a valid and active mobile number or email address.
- You must confirm that you have not been declared ineligible by any court or relevant authority.
- You will use your own account and will not operate on behalf of another person.
Account Registration
Registration Process
When creating an account at l89c, you must provide accurate and complete information. Providing false information may result in account cancellation and forfeiture of deposited funds. The key registration rules are listed below:
- Each person may open only one account. If a person holds multiple accounts, all of them will be closed.
- The name, phone number, and payment method details provided at registration must be consistent with one another.
- l89c may request identity documents or additional verification at any time.
- If you need to update your details after registration, please contact the support team.
Account Security
Password & Login Protection
The responsibility for keeping your account secure rests primarily with you. Follow the guidelines below to stay safe on l89c:
- Use a strong password of at least 8 characters, including numbers and special symbols.
- Never share your login credentials with anyone else.
- Avoid logging in on public or shared devices.
- If you suspect unauthorized access, change your password immediately and notify support.
l89c will not be held responsible for any loss resulting from unauthorized third-party access to your account, unless it is proven to have been caused by a security flaw within the platform itself.
Deposits & Withdrawals
Deposit Rules
l89c accepts deposits via Bangladesh's major mobile and banking methods: bKash, Nagad, Rocket, Upay, and bank transfer. Please keep the following in mind when making a deposit:
- Minimum deposit amount: ৳500 (for each method).
- The payment account used for deposits must be registered in your own name.
- Deposits from third-party accounts are strictly prohibited and such transactions will be cancelled.
- If a deposit amount is not correctly credited, send the transaction receipt to support.
Withdrawal Rules
Withdrawal requests are processed within 30 minutes to 3 hours. The following conditions apply to withdrawals:
- Minimum withdrawal amount: ৳500.
- Withdrawals can only be made via the same method and account used for the deposit.
- The required wagering conditions must be met before bonus winnings can be withdrawn (see Section 6 for details).
- Large withdrawals may be held until account verification is complete.
- In cases of suspicious activity, l89c may place a withdrawal on hold pending investigation.
Bonuses & Promotions
Welcome Bonus Terms
l89c offers an attractive welcome bonus for new members: 120% bonus on the first deposit, up to a maximum of ৳5,000.
Example:
- Deposit ৳1,000 → ৳1,200 bonus → Total balance ৳2,200
- Deposit ৳10,000 → Bonus ৳5,000 (limit reached) → Total balance ৳15,000
Important bonus terms:
- Wagering requirement: you must wager 10 times the bonus amount (on the bonus amount only, not on deposit + bonus).
- Example: ৳1,200 bonus × 10 = ৳12,000 in bets must be completed before bonus winnings can be withdrawn.
- Each bonus has a specific validity period, which will be communicated at the time the offer is made.
- A bonus can only be used once and cannot be converted to cash until the wagering requirement is met.
- If bonus abuse is proven, l89c reserves the right to cancel the bonus and any associated winnings.
Gaming Rules
General Gaming Policy
All games on l89c are powered by software from third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. The following rules apply to gaming:
- Each game has its own rules, which can be found within the game interface.
- If a game is interrupted due to a technical error, l89c will either refund the bet amount or provide the opportunity to restart, in accordance with the defined procedure.
- Game outcomes are determined by a roll-based Random Number Generator (RNG).
- If a game is left incomplete due to loss of internet connection, the server record shall be considered final.
- In the event of a dispute over a game result, l89c's server logs shall be treated as the final evidence.
VIP Program
l89c's VIP program has four tiers, each offering weekly cashback and special benefits:
- Bronze: Up to 0.2% weekly cashback.
- Silver: Up to 0.5% weekly cashback.
- Gold: Up to 0.8% weekly cashback.
- Platinum: Up to 1.0% weekly cashback.
VIP tier upgrades depend on the player's activity and participation. l89c reserves the right to modify VIP benefits.
Prohibited Activities
Activities That Are Not Permitted
The following activities are strictly prohibited and may result in account cancellation and legal action:
- Using the platform for money laundering or illegal transfer of funds.
- Opening multiple accounts to abuse bonus benefits.
- Exploiting bugs or vulnerabilities in the game software.
- Using automated bots or software to play games.
- Threatening, harassing, or insulting other players or staff.
- Attempting unauthorized access to the platform's technical systems.
- Operating an account using a false identity or false information.
- Using third-party accounts or payment methods.
Intellectual Property
Copyright & Trademark
All content on the l89c platform — logos, designs, text, graphics, software, and code — is the intellectual property of l89c or its licensors. The following activities are strictly prohibited:
- Copying, distributing, or modifying any l89c content without permission.
- Using platform materials for commercial purposes.
- Creating another platform that imitates l89c's brand name or logo.
Limited access to view content is permitted for personal, non-commercial use. Written permission is required for any other use.
Limitation of Liability
Scope of Liability
l89c does not accept any liability in the following cases:
- Losses caused by loss of internet connection, server downtime, or failure of third-party services.
- Financial losses resulting from user negligence or unauthorized account access.
- Game interruptions caused by unexpected technical errors.
- Any losses caused by third-party software or hardware issues.
l89c provides its services "as is" and does not guarantee uninterrupted or error-free service. However, we are always committed to ensuring SSL encryption and fair play.
Account Closure
Circumstances for Account Closure
l89c may suspend or close an account without prior notice in the following circumstances:
- If any clause of these terms and conditions is violated.
- If evidence of fraud or deception is found.
- If money laundering or illegal activity is suspected.
- Upon order from a court or regulatory authority.
- If the account remains inactive for an extended period (the support team will notify you in advance).
Users may also request account closure at any time. Any valid withdrawable balance will be returned before closure.
Dispute Resolution
Complaint Process
In the event of a dispute or complaint, please follow the steps below:
- Step 1: Notify the support team via live chat or email. Include accurate details, screenshots, and transaction information.
- Step 2: The support team will review the complaint and provide a resolution.
- Step 3: If you are not satisfied with the support team's decision, you may appeal to a higher authority.
l89c is always committed to resolving all complaints in a fair and transparent manner. Server logs and records will be considered as final evidence.
Changes to Terms
Updates & Amendments
l89c reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:
- A notice will be sent to your registered email or on the platform before any significant changes.
- Updated terms and conditions will take effect from the date of publication.
- Continued use of the platform after changes have been made will be considered as your agreement to the new terms.
- If you do not agree to the new terms, you may request account closure.
The latest terms and conditions will always be available on this page. You are advised to review this page regularly.
Contact & Support
Support Services
If you have any questions or complaints regarding these terms and conditions, l89c's support team is available 24 hours a day, 7 days a week:
- Live Chat: Support is available directly on the platform via live chat in both Bengali and English.
- Email: [email protected] — for sending detailed complaints or documents.
For support related to responsible gaming, please visit our Responsible Gaming page.